Contact Fonoma

1. How do I contact Fonoma?

You can reach Fonoma's support team through any of these channels:

• Email: help@fonoma.com
• Live chat: Available on our website and mobile app (look for the chat icon in the lower-right corner)

You can also visit our Help Center for step-by-step guides, answers to common questions, and the latest information about Cubacel recharge promotions.

2. What are Fonoma's support hours?

Fonoma's support team is available 24 hours a day, 7 days a week, in both English and Spanish. Whether you reach out by email, live chat, or social media, we're here to help.

3. How long does a recharge take to arrive?

Most recharges arrive instantly. During high-demand periods, such as Cubacel promotions, it may take a few minutes.

If more than 60 minutes pass and the recharge hasn't been received, contact our support team via email (help@fonoma.com) or live chat and we'll look into it right away.

You can also ask the person in Cuba to dial *222# to check their balance. For more details, visit our help center: Does Fonoma guarantee my recharge delivery?

4. What does it mean when my recharge to Cuba is "under review"?

An "under review" status means Fonoma is verifying your payment details before sending the recharge to Cuba. This is a security measure, it does not mean there is an error.

Most reviews are resolved within a few minutes. In some cases, our team may request additional information to complete verification. For more details, visit: What "under review" status means and what to do?

5. How do I know when there is a Cubacel recharge promotion to Cuba?

The easiest way is to download the Fonoma app, it sends you push notifications whenever a new promotion is available, and it's the fastest way to send recharges and stay up to date with the best Cubacel offers.

You can also receive alerts by email or by following us on Instagram or Facebook, where we post every promotion in our Stories.

Finally, to see what's active right now, check our Help Center: Cubacel Promotions.