Nauta Recharges to Cuba

Nauta account users can connect to the internet at WiFi zones or use Nauta Hogar. Follow these steps:

1. Sign up on Fonoma with Google, Apple, Facebook, or email.

2. Select Nauta as the recharge type.

3. Enter the Nauta account email.

4. Choose the amount you want to send.

5. Add your payment method: card, PayPal, Google Pay, or Apple Pay.

6. Click "Send Recharge."

Nauta balance allows access to the internet in Cuba in two contexts:

• ETECSA public WiFi zones: parks, hotels, cultural centers
• Nauta Hogar: home internet from inside the house

It is completely independent of phone balance: Nauta balance cannot be used for calls or SMS, only for browsing. Step-by-step guide: how to recharge a Nauta account.

You must use the recipient's Nauta email address, ending in @nauta.com.cu or @nauta.co.cu. It's essential to verify it before paying: Nauta recharges cannot be canceled or redirected once sent. If your family member doesn't have it on hand, ask them to look it up before you proceed. What happens if I enter a wrong Nauta email?

Nauta credit almost always arrives within minutes. Once credited, it's valid for 330 days from the last connection. If it hasn't appeared after one hour:

• Verify the email ends in @nauta.com.cu or @nauta.co.cu
• Check your recharge history in the Fonoma app to confirm the status
• If everything looks correct, contact us via chat and we'll resolve it immediately

Open support chat.

You can also check out this quick article for all the ways to review a Nauta account balance.

Note: The Nauta portal is typically only accessible from inside Cuba.

You can send between 250 CUP and 1,250 CUP per transaction. If you need to send a larger amount, you can make multiple consecutive recharges — balance accumulates in the recipient's account without any issue. Always verify the email before confirming, as Nauta recharges cannot be canceled once processed. View price ranges for Fonoma recharges.

Yes. Credit recharged through Fonoma can be used to pay the monthly Nauta Hogar plan directly through the Nauta User Portal. Plans include download speeds from 1 to 4 MB/s, between 30 and 120 monthly hours of connection, and cost between 250 and 1,375 CUP per month. View all Nauta Hogar plans.

Yes, every Nauta recharge generates 3% cashback in Fonoma Credit, the same as Cubacel recharges. The credit has no expiration date and can be applied to any future recharge — Nauta, Cubacel, or Data Plan. To use it, enable the "Use Fonoma Credit" toggle at checkout before confirming — it does not apply automatically. How Fonoma Credit works.

They are different, non-interchangeable services:

• Cubacel recharge: adds balance to the phone for calls, SMS, and mobile data (4G/3G)

• Nauta recharge: credits an internet account for connecting at ETECSA WiFi zones or with Nauta Hogar — cannot be used for calls or SMS

If your family member uses mobile data, they need Cubacel; if they use WiFi, they need Nauta. Key differences: Cubacel vs. Nauta.

Fonoma operates exclusively with recharges to Cuba and does not support phone lines from other countries. If you need to recharge a prepaid line in the United States, we recommend Teloa — compatible with T-Mobile, AT&T, Metro, Verizon, Cricket, Boost Mobile, and more, with the same ease and security. Refill your prepaid phone in the US with Teloa.